Lenders we work with

What a panel does and does not mean

What it means

More options than any single bank can offer, and — more usefully — access to a wider range of credit policies. Lenders differ enormously in how they assess income. Overtime, shift allowances, casual work, self-employed income, rental income and bonuses are all treated differently, and those differences can change borrowing capacity by well over a hundred thousand dollars on identical financials.

Matching your situation to a lender whose policy actually fits it is where most of the value in a broker sits. It matters considerably more than a small rate difference.

What it does not mean

It does not mean access to the entire market. No broker has that, and you should be sceptical of anyone who implies otherwise. It does not mean every lender listed will be suitable or available for you. And it does not mean a loan will be approved; approval is always the lender’s decision following their own assessment.

How a lender gets recommended

We are bound by a best interests duty, which requires us to put your interests ahead of ours. In practice that means considering a range of options against your actual circumstances, and explaining the reasoning behind a recommendation rather than just the recommendation.

We do not recommend a lender because it pays more or because the application is easier to process. If a recommendation does not make sense to you, ask — you should be able to push back on it.

How we are paid

Generally by commission from the lender once a loan settles, which does not increase your rate or fees. Commission rates vary between lenders, which is exactly why the best interests duty exists. Before you commit to anything you will receive a written disclosure of the specific commission expected on your loan. Full detail is in the Credit Guide.